Refund policy
CUSTOMER SERVICE HOURS
RETURN POLICY
**NO REFUNDS**
**EXCHANGES ONLY**
Please email immediately if there’s a problem with your order.
Luxe Essentials WILL NOT be responsible for any stolen/lost packages. If your order says delivered and you did not receive it, you must contact your local post office to inquire about tracking.
Please note: the customer is responsible for any and all return shipping costs.
ORDER PROCESSING:
All orders are processed, verified, and shipped within 1-3 business days or sooner.
We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.
*No Refunds , Exchanges ONLY* The customer will be responsible for the shipping cost for any items needing an exchange. Luxe Essentials WILL NOT be responsible for any stolen/lost packages. Please contact customer service before you returning any items for an exchange.